Contact FreshCarrier
Launch support is handled through your onboarding or billing email thread.
If you are already subscribed, reply to the contact address on your Stripe receipt. A public support address will appear here once it is connected.
What to include
Account access
Include the account email and what you see. Never send your password.
Billing
Include the account email, charge date, and subscription question. Never send card details.
Carrier data
Include the USDOT number, field at issue, and the official source you checked.
Self-service shortcuts
Update account details in Settings. Open Pricing and billing while signed in to reach Stripe's billing portal for subscription renewal, cancellation, and payment methods. Review source provenance and correction guidance on the data source page.
Security reports
If you believe you found a security issue, do not access, change, or download data that is not yours. Send a concise description, the affected URL, and reproduction steps through the contact method above. Do not include passwords, card details, or sensitive third-party data.
Still have questions?
Tell us what happened and include the email address on your account.