No long contract. No cancellation maze.

Open your FreshCarrier billing settings and use the Stripe customer portal to cancel. Cancellation normally takes effect at the end of the current paid billing period, and Pro access remains available until then. Your account can continue on the Free plan afterward.

If you cannot access your account or billing portal, contact us through the support page using the email associated with the subscription.

If checkout includes a free trial, Stripe shows the trial length and first billing date before you subscribe. Cancel before that date to avoid the first charge. After a paid period begins, the subscription renews monthly unless it is canceled before the renewal is processed.

Subscription charges are generally non-refundable once a billing period begins, and we do not routinely provide prorated refunds for unused time. This does not limit any refund or cancellation right that applicable law requires.

We will review requests involving:

• a duplicate FreshCarrier charge;
• a charge made after a cancellation that should already have taken effect; or
• a material technical failure that prevented meaningful use of the paid service.

Send the request promptly with the account email, charge date, and a short explanation. Approval is based on the circumstances and any legal requirements. Do not send card numbers or other sensitive payment details.

Pro access is available only while Stripe reports the subscription as active or trialing. If payment fails or the subscription enters another non-paying status, Pro access may be removed until Stripe confirms recovery. You can update a payment method through the Stripe billing portal.

Contact support first if you do not recognize or disagree with a charge. A payment dispute or chargeback may cause the related subscription to be suspended while it is investigated. This policy does not prevent you from exercising rights available through your card issuer or applicable law.